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 BOOKINGS - Bookings are confirmed on receipt of a 35% non-returnable deposit. The balance MUST be paid in full 8 weeks prior to arrival. If you fail to pay in full by 8 weeks prior to arrival we will treat this as a cancellation by you and you will lose your deposit. Any bookings made less than 8 weeks prior to holiday must be paid for in FULL before they are confirmed.
CHANGES TO BOOKINGS - minor changes to bookings
will incur an administrative charge of £20 and
major changes ie substitution of persons taking holiday
or a change to date of holiday will incur a £30
charge per person to cover administrative costs.
IF YOU CANCEL YOUR HOLIDAY - you must do so in
writing. Clients should check the terms of their Holiday
Insurance cover, as cancellation charges may be recoverable
on your insurance if the reason for your cancellation
is covered under your policy.
Cancellation charges will be calculated in accordance
with the table below;
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Time
before departure when cancellation instruction
is received by us in writing
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Cancellation
charge as a % of total holiday cost
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More
than 42 days
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Loss of Deposit
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41
-29 days
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50%
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28
-22 days
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70%
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21
- 15 days
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80%
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14
- 6 days
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90%
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5
days or less
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100%
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IF
WE HAVE TO CANCEL YOUR HOLIDAY
- In the unlikely event that we have to cancel your
holiday, we will inform you immediately and where possible,
arrange for a suitable alternative or arrange for a
65% refund. (i.e. refund of total monies paid less the 35% non-returnable deposit) In such cases our liability
shall be limited to the refund described above. No other
compensation shall be payable.
WEATHER - The risk of skiing being adversely
affected by weather conditions has to be accepted by
clients. Snowsport Highland Holidays shall not be liable
for a loss, delay or costs arising out of adverse weather
conditions including blocked roads.
SKI
HIRE, INSTRUCTION, PACKAGES - refunds are not available on unused
hire, instruction or packages. At all resorts if numbers fall
to 5 or under the lesson hours may be reduced and delivered as a
private lesson.
- IF THERE IS NO SNOW- If on
arrival there is insufficient snow for snowsports the following
policy will be implemented for customers taking the whole
package only;
GLENSHEE - If equipment is not uplifted for the duration of the holiday a refund of £10 per person per day will be made (Glenshee lift passes are not prepaid and not included in our refund policy). If snow conditions suddenly change then your equipment will be ready for uplift and your ski package including tuition will proceed as normal. However, no refund will be made for days lost in between as per the conditions stated above on unused hire, instruction and packages.
CAIRNGORM - We will book accommodation at Cairngorm resort for customers but not ski or snowboard packs. These are now available from the ski school based on the mountain. We will give the necessary contact information for clients to take advantage of this service direct.
NEVIS RANGE - Due to the re-structuring of the ski school in order to cope with demand at this resort, we are able to pre book a minimum 2 day ski and or snowboard pack as part of the package price. We will reserve extra equipment hire and lift passes if requested which will be payable direct to the resort on arrival. No refunds will be payable due to a lack of snow or inclement weather preventing uplift to the ski area on the 2 day pre booked ski or snowboard pack.
WEEKENDS/2 DAY PACKAGES - Refunds are not available on weekends/2 day packages (ALL RESORTS)
PREBOOKED hire/tuition and lift pass only packages - Refunds are not available on these pre-booked services
ACCOMMODATION - No refunds are payable on accommodation
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